What our Customers say...

Water Damage Testimonials


On Thursday, April 8, an unfortunate situation of a clogged main drain caused considerable water damage to our 3 weeks' newly installed kitchen floor and went through the ceiling to our carpeted basement room.  We immediately called SERVPRO with assistance from our Homeowners Insurance and Justin Corso (a first responder) came within an hour of the damage occurrence.  After a thorough inspection, Justin had a field crew place close to 35 commercial fans throughout the affected areas.   On Friday, Giovanni came with three crew members, one was Felix.  Another assessment was made that the flooring and carpeting had to be removed and replaced. They made us feel at ease.   On Monday, April 12, Felix came back with 2 assistants, whose names escape us to start the maintenance work on both floors. Now two of them (I believe one of them is ill) have been here each day since, arriving promptly at 9:00 am and staying till after 3:00 pm.   You are truly blessed and lucky to have such a great staff and crew.  It has been such a devastating and emotional experience, but Felix and his assistants have been there for us, not just work-wise but in their attitude of trying to make things better.   Sincerely, John & Mary
Manchester, CT

SERVPRO was the first company to arrive and tend to our moisture problem. They were one of the companies that our insurance recommended at the top of their list. We are grateful for their recommendation of SERVPRO! They were extremely professional, very educated in the step by step process that occurs, attentive, and polite.

We had the pleasure of working with SERVPRO of Manchester/Mansfield when we experienced a water loss at our place of business. They were instrumental in expediting our return to normal business and worked closely with us. It was truly a great experience during a very difficult time. 

The team at SERVPRO of Manchester/Mansfield met and went above my expectations of a restoration company when a water pipe burst. Everyone I came in contact with was professional and had a great vibe about them. I felt at ease working with SERVPRO and will be recommending them in the future. 

The water damage disaster I recently experienced must’ve been my lowest point but this team was the very definition of what professionalism is supposed to be, if not more. They were meticulous and did not leave a single stone un-turned, they were knowledgeable and did their jobs while respecting me, my time and space, and the property itself. They treated me as more than just a client and inspired me to keep pushing forward. 

"This was an incredibly difficult event. From the time SERVPRO arrived (at night and working through the night) we all felt that everything would be okay. SERVPRO not only did their job so well, they provided peace of mind. All SERVPRO staff members were kind and courteous and understood what we were going through. They went above and beyond what I could have anticipated. 

The crew that came to our house to mitigate the damage to our kitchen floor caused by a water leak were professional and very polite and careful and we appreciated such attributes. Dustin Jones, the Project Manager, was always available by his cell phone and we didn't have to wait for him to call back. The water damage and disruption was upsetting but SERVPRO made it bearable.

I had a sump pump fail in my basement. Flooded everything! SERVPRO walked me through the whole process. It was seemless, They cleaned and dried the basement, then helped me through the insurance process. Great Job!

We had to replace our carpet due to water damage when our hot water heater broke. The SERVPRO of Manchester / Mansfield crew was very helpful, very professional, and very informative. We were so impressed with Justin. He exceeded all our expectations.

My finished basement received some water damage from a failed water heater. It was wonderful working with Brianna. She was attentive to my many calls and questions and sympathetic to my situation. She made sure my multiple calls each day were relayed to the appropriate staff member and that I got a call back in a timely manner--usually within the same day.

The SERVPRO team of outstanding professionals delivered with the highest quality of service to remediate the significant water damage event in my home.  Their on-time delivery to a planned schedule, cleanliness, respect, professionalism, follow-up and outstanding communication every step of the way was absolutely outstanding.   They have truly mastered the art of outstanding customer service FIVE STAR RATING + *****.  Thank you to the SERVPRO team from the receptionist answering the telephone to the entire project management and remediation cleanup team.