What our Customers say...

Testimonials

During our initial conversation, I immediately felt like my house fire crisis was going to be handled by knowledgeable experts as quickly and painlessly as possible. I was so disoriented from the massive damages and enormous mess seeing my beautiful home in crumbled chunks of rubble and wet sheetrock, yet your representatives were patient with me and offered me a lot of very helpful advice, resources, and even brought my family snacks!

I very rarely offer testimonials unless they are truly warranted. SERVPRO of Manchester/Mansfield and their team of professionals did everything they said they would. They arrived within the hour I called in the morning after a storm flooded my basement. I would highly recommend SERVPRO of Manchester/Mansfield and their entire team/process to anyone.

9.5 out of 10 because the staff were polite and helpful throughout the duration of the job. They were prompt and attentive to my concerns, and the crew clearly explained the mold and restoration process with knowledge and professionalism. I will use them again for future needs and I will recommend SERVPRO of Manchester/Mansfield. I did not give a perfect score because I wrote a check and want the company to keep track of the follow-up.

"This was an incredibly difficult event. From the time SERVPRO arrived (at night and working through the night) we all felt that everything would be okay. SERVPRO not only did their job so well, they provided peace of mind. All SERVPRO staff members were kind and courteous and understood what we were going through. They went above and beyond what I could have anticipated. 

Great customer service! We called after normal business hours and got a return phone call almost immediately. The Project Manager was at hour house within an hour. He was very knowledgeable and understanding. Always available via cell phone. I am very pleased with SERVPRO of Manchester / Mansfield. I hope I don't need their service again but if I do I will not hesitate to call.

I had a great experience, with this SERVPRO of Manchester / Mansfield! They are a very professional organization and make it easy to understand what needs to be done and why and help to make it all fit into your schedule and just get the job done. I had a difficult water leak that soaked my entire basement and walls. I highly recommend this SERVPRO to anyone looking for water damage cleanup!

I had a sump pump fail in my basement. Flooded everything! SERVPRO of Manchester walked me through the whole process. It was seamless, They cleaned and dried the basement, then helped me through the insurance process. They had all the fans, and mold treatments, and even cleaned my carpets. They were fast friendly and reliable. I'd use them again! Great Job!

I had an awful sewer leak in my house and after the plumbers did their work SERVPRO came and did clean up. It was a pleasure dealing with them from start to finish. Called to schedule initial assessment and they were flexible with scheduling and came as promised (called to say they were running late). Gave me an estimate mid-afternoon and offered a crew to start right away but I thought starting fresh the following morning made more sense - which was yesterday . They arrived on time (crew of 3), got to work and did a great job. Quick, thorough, frequently and clean!!! Dustin, a field Manager visited during project to be sure all was going well. Came in UNDER what initial estimator suggested. I am VERY happy I contracted with SERVPRO and the work they did!

"SERVPRO of Manchester / Mansfield serviced my house in Newington, Connecticut. They were very responsive, professional and courteous. I will refer them to anyone I know for fire damage or water damage."

SERVPRO came out to my home in New London and cleaned up the aftermath of a grill fire on my porch. They were quick and did what they said they were going to do . I would recommend them to all my friends. 

"SERVPRO serviced my house in Madison, Connecticut after a fire ripped through the second floor. They were very responsive, professional and courteous. I would refer them to anyone I know for fire damage or water damage."

Thank you! It was a pleasure to re-inspect the home to find that all services were performed and completed in a very professional manner. The homeowner was very pleased.

-- Matthew Clements

Property - Field Claims Representative

Foremost Insurance Exchange

"We had a large commercial loss in Marlborough, Connecticut. The team at SERVPRO responded immediately. Their crew was very professional, clean, and quiet. The sewerline break caused a massive amount of sludge throughout the building and SERVPRO of Manchester / Mansfield prevented a lot of future damage."

"SERVPRO of Manchester / Mansfield was able to come out and service my business in Torrington, Connecticut when an ice dam wrecked havoc. The team from SERVPRO of Manchester / Mansfield was prompt and professional. They explained in detail the steps and were very helpful."

"SERVPRO of Manchester / Mansfield was excellent. We had a large commercial water loss in Manchester, Connecticut when a pipe burst and water spilled everywhere. SERVPRO of Manchester / Mansfield is an excellent emergency service company."

The crew that came to our house to mitigate the damage to our kitchen floor caused by a water leak were professional and very polite and careful and we appreciated such attributes. Dustin Jones, the Project Manager, was always available by his cell phone and we didn't have to wait for him to call back. The water damage and disruption was upsetting but SERVPRO made it bearable.

Justin and Jose were very courteous and kind and did a fantastic job. I'm thankful to have had these two courteous, competent and good workers come to my home.

I had an awful sewer leak in my house and after the plumbers did their work SERVPRO came and did clean up. It was a pleasure dealing with them from start to finish. Called to schedule initial assessment and they were flexible with scheduling and came as promised (called to say they were running late). Gave me an estimate mid-afternoon and offered a crew to start right away but I thought starting fresh the following morning made more sense - which was yesterday . They arrived on time (crew of 3), got to work and did a great job. Quick, thorough, frequently and clean!!! Dustin, a field Manager visited during project to be sure all was going well. Came in UNDER what initial estimator suggested. I am VERY happy I contracted with SERVPRO and the work they did!

The whole team is quick to respond and know what they're doing. And they work with the insurance company to get the job done right. They are friendly, and thorough. Highly recommended!

Steve is the best! Very responsive and goes the extra mile.

Great company! The office staff is super friendly and the crews are polite, knowledgeable and efficient. Would definitely recommend to anyone in need of their service.

I had a sump pump fail in my basement. Flooded everything! SERVPRO walked me through the whole process. It was seemless, They cleaned and dried the basement, then helped me through the insurance process. Great Job!

Just want to thank you so very much for your prompt help for my Momma in her crisis.

She is alone and her health is failing. It's so hard to watch. She is very stubborn and wants to stay in her home. So...When this mess was found she was so upset and did not know where to turn.

Her asthma has seemed better since the cleanup. I can't thank you enough. She is on a very strict income. Your help was so kind.

I am so grateful to have such a kind, caring, and professional person as you to help on our house cleaning project. Your leadership and attention to detail made a big difference.

"Your worker, Ms. Brandy is fantastic and is going places in her life. I would swear she hung the moon, she is so exceptional...Her management skills are amazing."

Your worker, Santos, has been amazing. I like to give praise when people do a good job and he has been so much more than we expected...We enjoy working with him.

We had to replace our carpet due to water damage when our hot water heater broke. The SERVPRO of Manchester / Mansfield crew was very helpful, very professional, and very informative. We were so impressed with Justin. He exceeded all our expectations.

My finished basement received some water damage from a failed water heater. It was wonderful working with Brianna. She was attentive to my many calls and questions and sympathetic to my situation. She made sure my multiple calls each day were relayed to the appropriate staff member and that I got a call back in a timely manner--usually within the same day.

Ralph Di Cristofaro and SERVPRO Manchester/Mansfield are consummate professionals. They are responsive and help to shed the reputation that often follows SERVPRO franchises.

If you have a “disaster” or problem with your house or property you definitely want to call SERVPRO in Manchester/Mansfield. I know for a fact that Ralph and his team can be there quickly to help you clean up and get back on track.

The whole team is quick to respond and know what they're doing. And they work with the insurance company to get the job done right. They are friendly, and thorough. Highly recommended!

SERVPRO is extremely knowledgeable, dedicated and committed to serving their customers at the highest level possible. They are extremely responsive and have a great sense of urgency in dealing with restoration. The team has been a pleasure to work with, making the experience as easy as possible - highly recommend!

The SERVPRO team of outstanding professionals delivered with the highest quality of service to remediate the significant water damage event in my home.  Their on-time delivery to a planned schedule, cleanliness, respect, professionalism, follow-up and outstanding communication every step of the way was absolutely outstanding.   They have truly mastered the art of outstanding customer service FIVE STAR RATING + *****.  Thank you to the SERVPRO team from the receptionist answering the telephone to the entire project management and remediation cleanup team.